Our team has years of extensive global experience in all aspects of the BPO industry. This invaluable advantage has made us competitive across all outsourcing solutions.
We are your complete inbound/outbound call center and business process solutions provider. Our offices are in South Jordan, Utah and Ortigas Center, Manila. Backed by experts in the industry and the latest information technology systems, we deliver tangible results that better combine availability, reliability, and cost efficiency than any other BPO centers.
Our expertise doesn’t stop at our people, infrastructure and performance.
Our real-time reporting functionality provides unparalled insight into your campaign performance.
Our agents take pride on what they do and continues to aspire to be part of the family.
With our in-depth training, our staff can easily handle in and outbound calls to effectively reach customers, contact prospects, resolve issues and increase brand recognition.
They are all highly proficient in english and in tuned with current technology standards.
We always strive to deliver impeccable service through our workforce with performance-based assessment, continous feedback & evaluation, and mentoring programs.
From fast and reliable workstations to reliable VOIP telephony system, we implement all the required means to provide our clients with a secure, flexible, and responsive IT infrastructure. Complete with redundancy and back-up systems, our server room is also equipped with its own biometrics scanner. As an added security and monitoring cameras are installed.
Techcel has the privilege of working with some of the most innovative companies in the world and our rates remain highly competitive. We provide the highest-quality performance for all our contact center solutions even with our flexible pricing structure.
At Techcel we're not just a contact center, we are the face behind the voice of your company. We do not take our relationships lightly, our clients trust us with some of their most valuable assets - their customers.
By providing consistent service delivery across all customer contacts in various industries help us enhance customer experience.
With our high level of experience in mobile application support, you'll have a single resource for addressing user issues that may arise.
In coordination with your sales initiatives, Techcel has the expertise and experience to design, build, and manage customer acquisition and sales solutions.
Our lead generation platform is intent on offering a new option to drive demand while lowering your cost of operations.
We provide a broad range of technical support focused on achieving measurable, total customer satisfaction for your business.
Our proven track record in providing virtual assistants is unparalleled.
“As a result of partnering with Techcel, we are able to provide even more efficient and responsive handling of customer e-mails and calls with 7 days/16 hours service and an overall improvement in meeting targeted customer service goals. The agents take pride in their work and really care about our customer base.”
“Techcel has been a perfect solution for our company! They have been extremely reliable from an IT and infrastructure standpoint to an overall operational standpoint. They have dedicated support that is available around the clock and they do an amazing job collaborating with our team from the US.”
“We have built a healthy, productive relationship with each key member of Techcel that supports our program. Their expertise is key when it comes to elevating the quality of support that we’re able to provide to our customer base. We continue to trust and rely on Techcel for all of our support needs, they certainly go above and beyond and add exceptional value to our relationship.”
Our center is equipped with a training room complete with an A/V system, a secured server room, pantry, ideal work bays and support offices. We also put a premium on security so our facility host security guards round-the-clock, CCTV cameras and biometrics scanners. At present, the center has a capacity of 300 seats.
Take advantage of our outsourcing services now and optimize your business.
The operations center is conveniently located in vibrant Ortigas Center, Pasig City in sunny Philippines.
Easily accessible by any mode of transportation.