We're redefining your business.

Our keen understanding of operational process enables us to exceed your quality and performance expectations.

Experts in customer service.

Our superb representatives backed by extensive training will appeal to your valued customers.

Transparent process.

Our intuitive reporting tools ensures that you have complete control over your business.

About Us

Techcel is an outsourcing solutions company that provides front and back office support for small to medium enterprises to Fortune 500 companies.

We are your complete inbound/outbound call center and business process solutions provider. Our offices are in South Jordan, Utah and Ortigas Center, Manila. Backed by experts in the industry and the latest information technology systems, we deliver tangible results that better combine availability, reliability, and cost efficiency than any other BPO centers.

  • Industry Experts

    Our team has years of extensive global experience in all aspects of the BPO industry. This invaluable advantage has made us competitive across all outsourcing solutions.

  • Real-time Reporting Tools

    With our proven and tested proprietary reporting system, our clients are well informed in their customer care program. This helps them make valuable critical decisions.

  • Flexible

    At Techcel, we are dominated by a value driven attitude that emphasizes on reliability and utility to achieve distinction in a highly competitive market. Because of this we are able to deliver the utmost customer satisfaction across all levels.

  • Solid Infrastructure

    We implement all the required means to provide our clients with a secure, flexible, and responsive IT infrastructure. Complete with redundancy and back-up systems, our server room is also equipped with a biometrics scanner that limits access to only the IT staff. As an added security and monitoring cameras are installed.

The Techcel Advantage.

Our expertise doesn’t stop at our people, infrastructure and performance.
Our real-time reporting functionality provides unparalled insight into your campaign performance.

Dedicated

Our agents take pride on what they do and continues to aspire to be part of the family.


Well-trained

With our in-depth training, our staff can easily handle in and outbound calls to effectively reach customers, contact prospects, resolve issues and increase brand recognition.

Professionals

They are all highly proficient in english and in tuned with current technology standards.


Adapatable

We always strive to deliver impeccable service through our workforce with performance-based assessment, continous feedback & evaluation, and mentoring programs.

State-of-the-art. Secure.

From fast and reliable workstations to reliable VOIP telephony system, we implement all the required means to provide our clients with a secure, flexible, and responsive IT infrastructure. Complete with redundancy and back-up systems, our server room is also equipped with its own biometrics scanner. As an added security and monitoring cameras are installed.

Cost-effective. Flexible.

Techcel has the privilege of working with some of the most innovative companies in the world and our rates remain highly competitive. We provide the highest-quality performance for all our contact center solutions even with our flexible pricing structure.

Services

Reliable, Flexible & Cost-effective.

At Techcel we're not just a contact center, we are the face behind the voice of your company. We do not take our relationships lightly, our clients trust us with some of their most valuable assets - their customers.

Outstanding service

As a result of partnering with Techcel, we are able to provide even more efficient and responsive handling of customer e-mails and calls with 7 days/16 hours service and an overall improvement in meeting targeted customer service goals. The agents take pride in their work and really care about our customer base.

Client 1 - VP Customer Support

Reliable and dependable

Techcel has been a perfect solution for our company! They have been extremely reliable from an IT and infrastructure standpoint to an overall operational standpoint. They have dedicated support that is available around the clock and they do an amazing job collaborating with our team from the US.

Client 2 - COO

Exceptional Value

We have built a healthy, productive relationship with each key member of Techcel that supports our program. Their expertise is key when it comes to elevating the quality of support that we’re able to provide to our customer base. We continue to trust and rely on Techcel for all of our support needs, they certainly go above and beyond and add exceptional value to our relationship.

Client 3 - Director of Customer Care

Our Team

Experts.

Techcel is owned by a diverse group of individuals that have years of experience both in domestic and international business. Our experience combined with an innovative management team allows us to scale at the pace of our clients demand.

Randy McKim

CEO, President

Randy McKim founded Techcel Outsourcing Solutions in 2009 after outsourcing several customer service projects to the Philippines with his previous business. He saw a major upside in the Philippine BPO infrastructure after visiting the country as a client in 2008. A year later Randy was back in the country founding Techcel Outsourcing Solutions. Randy brings an abundance of Call Center experience to Techcel with 19 years of call center experience. Most of which were spent in the high level management positions. He has also been instrumental in growing Techcel from a small outsourcing startup to the trusted BPO solution for companies such as Intuit and Tio Networks. Randy’s expertise include strategic partnerships, business development, and client acquisition. Randy is a driven entrepreneur who brings an innovative approach to the Techcel Outsourcing Solutions team.

Shawn Smolko

COO

Having worked in several Fortune 500 companies, Shawn delivers broad knowledge in Business Process Outsourcing to Techcel. His expertise spans for more than a decade in operational management in contact center solutions and Shawn's extensive experience in Business Process Outsourcing has proven to be a salient factor in Techcel's growth. Shawn is resonsible for the entire operation of the center and is involved in client management, performance and productivity improvement, compliance, account management, training and staff management. He now enjoys the tropical weather of Manila.

Marion Markle

CFO

Marion is a seasoned accounting professional with expertise in financial reporting, budgeting, forecasting, and strategic planning. He has a master’s degree (MBA) in Finance and a bachelor’s degree in Computer Science and over 20 years of financial and operational management experience in manufacturing, distribution and service industries.

Sha Hodges

Senior Client Manager

Shaheed is an accomplished call center management professional with more than 15 years call center experience, including management of multiple vendor site operations, and the development of sales, service and technical support channels. Experience and proven success in the management and reduction of attrition, as well as effectively managing teams and improving decision making at all levels. Shaheeds experience expands across multiple countries having managed accounts in Argentina as well as the Philippines.

Hans Machate

Inbound Operations Manager

Dedicated and results focused management executive with 10 years of progressive leadership, training and project management experience in the BPO industry. Having an experience in taking calls as a call center representative for high profile sales, customer support and lead generation accounts for a couple of years, he was able to develop the passion for surpassing financial and service objectives via a combination of world class service delivery, coaching, training, motivating and organizing teams. Now managing one of the biggest client for Techcel and is looking to building an ELITE customer service team, he introduces new training modules, strategies, process, technology and incentive driven rewards to improve productivity and efficiency.

Chris Cafugauan

Outbound Operations Manager

Christopher started as a Sales Rep in Techcel and was later promoted as a team leader after only a few months. He was again promoted as an Outbound Manager for the company which monitors Supervisor’s progress, analyzes call statistics to ensure performance and quality standards are met and proactively identifies process improvements and drives initiatives. Prior to Techcel, he was supporting freedom in Afghanistan and worked as a Military Service Crew, which provides a lot of services to US Servicemen. With all the obstacles, hardships and problems along his way; success was never an overnight gain for Chris but he persevered and have come a long way since then.

Ria Machate

Training and Quality Assurance Manager

Versatile, conscientious, and self motivated individual who always strives to achieve a high standard in whatever is undertaken. Ria Machate has a solid 15 years working experience in the BPO industry. She started out as an agent then after a year, showing great potential in handling greater tasks, was moved to quality assurance. Adept in both outbound and inbound sales and customer service accounts. She successfully receives, assimilates and evaluates information quickly in order to complete any task efficiently with great attention to details. Ria is currently handling Training and Quality Assurance for Techcel. She determines training needs, and establishes procedures and principles ensuring that the client standards are achieved.

Ron Destura

Client Services

Ron is an experienced BPO Manager with well over a decade of industry experience. He started his Call Centre career with a major Telecommunications communications company in 2004 and quickly moved up the ranks! He has managed and grew multiple Fortune 500 companies in the Philippines as part of a Senior Management team with his International employers that require a variety of complex skills. An expert in Sales and Quality he truly believes in NPS as a measurement of a successful company. Prior to his career change he was a Culinary Chef in Las Vegas, NV where he resided for over 15 years. The synergy of these two unique careers has given Ron a broader view in creating new concepts and new idea’s that he has brought over to Techcel.

EJ Gonzales III

Human Resources Manager

With over 15 years of experience in human resources and labor laws, EJ guides and manages the overall provision of human resources services, policies, and programs for Techcel and assist and advises company managers about human resources issues. He oversees delegated administrative matters, including reception, facility security and upkeep. He leads the human resources practices and objectives to achieve a high performance culture that emphasizes quality, productivity and standards, goal attainment aligned to the corporate values and attuned to current human resources best practices and applicable labor laws. His friendliness, helpfulness and natural sense of empathy fit well with his passion for employee relations as a major human resources function.

Franco Escalona

IT Director

With over 10 years of IT professional experience, Franco has helped several BPO companies in building their technical infrastructure from the ground up. Before joining Techcel, Franco has worked with technology vendors, ISPs and telecommunication companies as a consultant. Having an experience as both vendor and client, he is primarily involved in implementing high level voice platforms, minimising organisational cost and making sure Service Level Agreements are met. In Techcel, Franco’s strong experience in IT provided the nuts and bolts for the company's network infrastructure, web applications and VOIP platforms, ensuring high availability and security. If he's not in front of a computer, Franco conforms well to his duty as a full-time dad and husband.

Wein Monfero

Accounting Officer

Knelwein is a Certified Public Accountant, graduating with a degree in Accountancy in San Beda College. Wein is a former associate of Alba Romeo & Co. CPAs (a member firm of Binder Dijker Otte, UK) and member of the Philippine Institute of Certified Public Accountant.

Dave Ludovica

Marketing & Communications Manager

Dave Ludovica started on the rebranding of Techcel and now handles the marketing and communications of the company. Prior to joining Techcel he was associated with several startups and have consulted with various companies that are involved in retail, healthcare, education, finance, food, agriculture, hospitality, real estate, publishing and creatives. He's also adept in project management having managed several projects in Kuala Lumpur, Singapore and Manila. As a staunch advocate of renewable energy, he volunteered in promoting and educating urban and rural communities in the entire country.

Our Facility

Ideal work environment that enables us to offer full service capabilites.

Our center is equipped with a training room complete with an A/V system, a secured server room, pantry, ideal work bays and support offices. We also put a premium on security so our facility host security guards round-the-clock, CCTV cameras and biometrics scanners. At present, the center has a capacity of 300 seats.

Customer service reps
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Security
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Network
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Raffles Corporate Center
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Contact us

Get in-touch with us now.

Take advantage of our outsourcing services now and optimize your business.

Our location.

The operations center is conveniently located in vibrant Ortigas Center, Pasig City in sunny Philippines.
Easily accessible by any mode of transportation.