Our team has years of extensive global experience in all aspects of the BPO industry. This invaluable advantage has made us competitive across all outsourcing solutions.
We are your complete inbound/outbound call center and business process solutions provider. Our offices are in South Jordan, Utah and Ortigas Center, Manila. Backed by experts in the industry and the latest information technology systems, we deliver tangible results that better combine availability, reliability, and cost efficiency than any other BPO centers.
Our expertise doesn’t stop at our people, infrastructure and performance.
Our real-time reporting functionality provides unparalled insight into your campaign performance.
Our agents take pride on what they do and continues to aspire to be part of the family.
With our in-depth training, our staff can easily handle in and outbound calls to effectively reach customers, contact prospects, resolve issues and increase brand recognition.
They are all highly proficient in english and in tuned with current technology standards.
We always strive to deliver impeccable service through our workforce with performance-based assessment, continous feedback & evaluation, and mentoring programs.
From fast and reliable workstations to reliable VOIP telephony system, we implement all the required means to provide our clients with a secure, flexible, and responsive IT infrastructure. Complete with redundancy and back-up systems, our server room is also equipped with its own biometrics scanner. As an added security and monitoring cameras are installed.
Techcel has the privilege of working with some of the most innovative companies in the world and our rates remain highly competitive. We provide the highest-quality performance for all our contact center solutions even with our flexible pricing structure.
At Techcel we're not just a contact center, we are the face behind the voice of your company. We do not take our relationships lightly, our clients trust us with some of their most valuable assets - their customers.
By providing consistent service delivery across all customer contacts in various industries help us enhance customer experience.
With our high level of experience in mobile application support, you'll have a single resource for addressing user issues that may arise.
In coordination with your sales initiatives, Techcel has the expertise and experience to design, build, and manage customer acquisition and sales solutions.
Our lead generation platform is intent on offering a new option to drive demand while lowering your cost of operations.
We provide a broad range of technical support focused on achieving measurable, total customer satisfaction for your business.
Our proven track record in providing virtual assistants is unparalleled.
“As a result of partnering with Techcel, we are able to provide even more efficient and responsive handling of customer e-mails and calls with 7 days/16 hours service and an overall improvement in meeting targeted customer service goals. The agents take pride in their work and really care about our customer base.”
“Techcel has been a perfect solution for our company! They have been extremely reliable from an IT and infrastructure standpoint to an overall operational standpoint. They have dedicated support that is available around the clock and they do an amazing job collaborating with our team from the US.”
“We have built a healthy, productive relationship with each key member of Techcel that supports our program. Their expertise is key when it comes to elevating the quality of support that we’re able to provide to our customer base. We continue to trust and rely on Techcel for all of our support needs, they certainly go above and beyond and add exceptional value to our relationship.”
Techcel is owned by a diverse group of individuals that have years of experience both in domestic and international business. Our experience combined with an innovative management team allows us to scale at the pace of our clients demand.
Randy McKim founded Techcel Outsourcing Solutions in 2009 after outsourcing several customer service projects to the Philippines with his previous business. He saw a major upside in the Philippine BPO infrastructure after visiting the country as a client in 2008. A year later Randy was back in the country founding Techcel Outsourcing Solutions. Randy brings an abundance of Call Center experience to Techcel with 19 years of call center experience. Most of which were spent in the high level management positions. He has also been instrumental in growing Techcel from a small outsourcing startup to the trusted BPO solution for companies such as Intuit and Tio Networks. Randy’s expertise include strategic partnerships, business development, and client acquisition. Randy is a driven entrepreneur who brings an innovative approach to the Techcel Outsourcing Solutions team.
Having worked in several Fortune 500 companies, Shawn delivers broad knowledge in Business Process Outsourcing to Techcel. His expertise spans for more than a decade in operational management in contact center solutions and Shawn's extensive experience in Business Process Outsourcing has proven to be a salient factor in Techcel's growth. Shawn is resonsible for the entire operation of the center and is involved in client management, performance and productivity improvement, compliance, account management, training and staff management. He now enjoys the tropical weather of Manila.
Marion is a seasoned accounting professional with expertise in financial reporting, budgeting, forecasting, and strategic planning. He has a master’s degree (MBA) in Finance and a bachelor’s degree in Computer Science and over 20 years of financial and operational management experience in manufacturing, distribution and service industries.
Spencer is a seasoned executive with over 20 years of call center experience with sales, marketing and management in different backgrounds (he's affiliated with six other companies as an investor and a board member). Spencer's strong PR and relationship management skill enables him to handle Techcel's business development, strategic partnerships, and client management. If not in the office you can see him running and playing golf in Willow Creek Country Club, of which he is a proud member. He speaks Spanish and Portuguese.
Shaheed is an accomplished call center management professional with more than 15 years call center experience, including management of multiple vendor site operations, and the development of sales, service and technical support channels. Experience and proven success in the management and reduction of attrition, as well as effectively managing teams and improving decision making at all levels. Shaheed's experience expands across multiple countries having managed accounts in Argentina as well as the Philippines.
Nate handles business process optimization for Techcel and its partners. His extensive experience in data optimization gives him a unique perspective to assess the operations of an organization and determine if Techcel's current business practice is equipped to handle their goals and objectives. Nate continuously evaluates business processes, create assessments, anticipates requirements, uncover areas for improvement and developing & implementing practical solutions making Techcel in-line with its clients.
Ron is an experienced BPO Manager with well over a decade of industry experience. He started his Call Centre career with a major Telecommunications communications company in 2004 and quickly moved up the ranks! He has managed and grew multiple Fortune 500 companies in the Philippines as part of a Senior Management team with his International employers that require a variety of complex skills. An expert in Sales and Quality he truly believes in NPS as a measurement of a successful company. Prior to his career change he was a Culinary Chef in Las Vegas, NV where he resided for over 15 years. The synergy of these two unique careers has given Ron a broader view in creating new concepts and new idea’s that he has brought over to Techcel.
With over 10 years of IT professional experience, Franco has helped several BPO companies in building their technical infrastructure from the ground up. Before joining Techcel, Franco has worked with technology vendors, ISPs and telecommunication companies as a consultant. Having an experience as both vendor and client, he is primarily involved in implementing high level voice platforms, minimising organisational cost and making sure Service Level Agreements are met. In Techcel, Franco’s strong experience in IT provided the nuts and bolts for the company's network infrastructure, web applications and VOIP platforms, ensuring high availability and security. If he's not in front of a computer, Franco conforms well to his duty as a full-time dad and husband.
Anne has about 14 years of working experience as Account/Client Manager and Operations Manager for some of the top BPO companies in Manila. The last five years were spent managing online virtual assistants and other campaigns. Previous to joining the BPO industry, Anne worked as an Events and Marketing Manager for a fast moving retails company. She is a graduate of the University of the Philippines with a Degree in Development Studies. She also has a diploma in Social Media Management and Digital Marketing.
Niki is a highly driven, ambitious and multifaceted Team Leader with more than 11 years of experience in the outsourcing industry. As a Senior Team Leader with Techcel, Niki has managed most of the company's notable accounts and campaigns. Prior to being a TL, Niki served as a Quality Assurance Specialist and has been responsible for the continuing growth and success of the company and the delivery of world-class outsourcing services.
Arjay is passionate, self motivated and also known for his outstanding client service even when he started working in BPO industry in 2008. His experience in handling both inbound and outbound programs make him an invaluable asset to the team. He is highly committed in making sure that the needs and goals of Techcel's clients are met on any given period of time.
Jaymie began her career in Workforce Management in 2006 and started in the leadership role in 2011. Before joining Techcel, Jaymie served as Global Workforce Manager of several IT, sales and telecommunications accounts with roughly 2000 CSRs/TSRs. She handled over 30 direct reports in Philippines and Mexico which includes Real-time monitoring, Reporting, Schedulers, and Business Analysts. She applies DMAIC methodology in process improvements that she acquired from Lean Six Sigma (Green Belt) learning program.
With over 15 years of experience in human resources and labor laws, EJ guides and manages the overall provision of human resources services, policies, and programs for Techcel and assist and advises company managers about human resources issues. He oversees delegated administrative matters, including reception, facility security and upkeep. He leads the human resources practices and objectives to achieve a high performance culture that emphasizes quality, productivity and standards, goal attainment aligned to the corporate values and attuned to current human resources best practices and applicable labor laws. His friendliness, helpfulness and natural sense of empathy fit well with his passion for employee relations as a major human resources function.
With 11 years working experience in the BPO industry, May consciously exert an effort in providing progressive HR solutions to all of its staff. Her significant experience with the operations side of the top BPO companies made her an effective and efficient human resources practitioner.
Marie graduated with a degree of BSBA Major in Management and has been in the business for 22 years. She’s one of the pioneers in the company. She handles all of Techcel's accounting related matter such as Payroll, Government mandated contributions and other vital financial management projects concerning the company’s cash flow.
Dave Ludovica started on the rebranding of Techcel and now handles the marketing and communications of the company. Prior to joining Techcel he was associated with several startups and have consulted with various companies that are involved in retail, healthcare, education, finance, food, agriculture, hospitality, real estate, publishing and creatives. He's also adept in project management having managed several projects in Kuala Lumpur, Singapore, Davao, Subic, Manila and even in the island of Boracay. As a staunch advocate of biofuel and renewable energy, he volunteered in promoting and educating urban and rural communities across the entire country.
Our center is equipped with a training room complete with an A/V system, a secured server room, pantry, ideal work bays and support offices. We also put a premium on security so our facility host security guards round-the-clock, CCTV cameras and biometrics scanners. At present, the center has a capacity of 300 seats.
Take advantage of our outsourcing services now and optimize your business.
The operations center is conveniently located in vibrant Ortigas Center, Pasig City in sunny Philippines.
Easily accessible by any mode of transportation.