We're redefining your business.

Our keen understanding of operational process enables us to exceed your quality and performance expectations.

Experts in customer service.

Our superb representatives backed by extensive training will appeal to your valued customers.

Transparent process.

Our intuitive reporting tools ensures that you have complete control over your business.

About Us

Techcel is an outsourcing solutions company that provides front and back office support for small to medium enterprises to Fortune 500 companies.

We are your complete inbound/outbound call center and business process solutions provider. Our offices are in South Jordan, Utah and Ortigas Center, Manila. Backed by experts in the industry and the latest information technology systems, we deliver tangible results that better combine availability, reliability, and cost efficiency than any other BPO centers.

Raffles Ortigas
  • Industry Experts

    Our team has years of extensive global experience in all aspects of the BPO industry. This invaluable advantage has made us competitive across all outsourcing solutions.

  • Real-time Reporting Tools

    With our proven and tested proprietary reporting system, our clients are well informed in their customer care program. This helps them make valuable critical decisions.

  • Flexible

    At Techcel, we are dominated by a value driven attitude that emphasizes on reliability and utility to achieve distinction in a highly competitive market. Because of this we are able to deliver the utmost customer satisfaction across all levels.

  • Solid Infrastructure

    We implement all the required means to provide our clients with a secure, flexible, and responsive IT infrastructure. Complete with redundancy and back-up systems, our server room is also equipped with a biometrics scanner that limits access to only the IT staff. As an added security and monitoring cameras are installed.

The Techcel Advantage.

Our expertise doesn’t stop at our people, infrastructure and performance.
Our real-time reporting functionality provides unparalled insight into your campaign performance.

Dedicated

Our agents take pride on what they do and continues to aspire to be part of the family.


Well-trained

With our in-depth training, our staff can easily handle in and outbound calls to effectively reach customers, contact prospects, resolve issues and increase brand recognition.

Call center team

Professionals

They are all highly proficient in english and in tuned with current technology standards.


Adapatable

We always strive to deliver impeccable service through our workforce with performance-based assessment, continous feedback & evaluation, and mentoring programs.

State-of-the-art. Secure.

From fast and reliable workstations to reliable VOIP telephony system, we implement all the required means to provide our clients with a secure, flexible, and responsive IT infrastructure. Complete with redundancy and back-up systems, our server room is also equipped with its own biometrics scanner. As an added security and monitoring cameras are installed.

Cost-effective. Flexible.

Techcel has the privilege of working with some of the most innovative companies in the world and our rates remain highly competitive. We provide the highest-quality performance for all our contact center solutions even with our flexible pricing structure.

Services

Reliable, Flexible & Cost-effective.

At Techcel we're not just a contact center, we are the face behind the voice of your company. We do not take our relationships lightly, our clients trust us with some of their most valuable assets - their customers.

Outstanding service

“As a result of partnering with Techcel, we are able to provide even more efficient and responsive handling of customer e-mails and calls with 7 days/16 hours service and an overall improvement in meeting targeted customer service goals. The agents take pride in their work and really care about our customer base.”

Reliable and dependable

“Techcel has been a perfect solution for our company! They have been extremely reliable from an IT and infrastructure standpoint to an overall operational standpoint. They have dedicated support that is available around the clock and they do an amazing job collaborating with our team from the US.”

Exceptional Value

“We have built a healthy, productive relationship with each key member of Techcel that supports our program. Their expertise is key when it comes to elevating the quality of support that we’re able to provide to our customer base. We continue to trust and rely on Techcel for all of our support needs, they certainly go above and beyond and add exceptional value to our relationship.”

Our Facility

Ideal work environment that enables us to offer full service capabilites.

Our center is equipped with a training room complete with an A/V system, a secured server room, pantry, ideal work bays and support offices. We also put a premium on security so our facility host security guards round-the-clock, CCTV cameras and biometrics scanners. At present, the center has a capacity of 300 seats.

call center agent
Operations Floor
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Office Security
Security
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IT Network Support
Network
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Ortigas Building
Raffles Corporate Center
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Contact us

Get in-touch with us now.

Take advantage of our outsourcing services now and optimize your business.

Our location.

The operations center is conveniently located in vibrant Ortigas Center, Pasig City in sunny Philippines.
Easily accessible by any mode of transportation.